Shipping & Returns


At Vedi Herbals, we strive to give you the very best shopping experience possible. However, considering that opened or used products cannot be reused, we cannot accept exchange or return of medicines once sold or delivered.

Terms and Conditions

  • Once an order is shipped, you will receive an auto generated mail with tracking information on your registered email ID.
  • Order can not be cancelled once it is shipped.
  • From the point the order is shipped, we strive to deliver the order within 2-5 working days, depending on the geography, however, it may take longer depending upon the interior locations, natural calamities or any unavoidable local circumstances. 
  • Complaints for Replacement of Breakage or Damaged Products will be acceptable only within 48 hours of delivery.
  • You may contact us for any shipment related queries
  • Please provide complete shipping address, correct pin code and contact number in your order.

Return and Refund policy

Return can only be accepted under following circumstances-

  • Products delivered do not match with your order.
  • Products delivered were damaged in transit/tampered. If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, please inform us within 24hours of the delivery the same may be returned for a refund.
The returns are subjected to the below conditions.
  • Any wrong product ordered, doesn’t qualify for Return.
  • Return requests arising due to change in prescription do not qualify for Return.
  • Products being returned should include the invoice and the packaging
  • Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

For Refunds please note the following –

  • In all the above cases, if the claim is found to be valid, Refund will be made through bank transfer only.
  • For orders placed via store credit/Gift Vouchers/Promotions your refund will be in the form of an online store credit for the item which may be redeemed at a later point of time on

For International Customers -
Please check with your country for restrictions, duties, and taxes collected from your country.
There will be no Refund of shipping costs especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned, all other costs are refunded happily except shipping and handling levies.